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Frequently Asked Questions atBrookdale Family Campground!North Western Pynnsylvania's Family Fun Landing Zone!
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Come play Candy Bar BINGO with us on Death By Chocolate Weekend and on our BINGO, BINGO, BINGO Weekend!
Water barrel battles with the local fire company get wet & wacky!
Come compete in the Junior Brookdale 500 Race!
Our Haunted halls are haunting! |
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See if we've answered your questions!If not, please contact us and we'd be happy to answer them for you!
Q. Is there a charge for visitors? A. Our Rates Page shows extra charges for extra campers and daytime visitors. Once people register and pay our visitor's fee, they are allowed to participate in our activities and events and utilize our facilities. If you do not want your visitors to pay the fee to visit you, you may pay it for them in advance of their arrival. We have hundreds of visitors come to Brookdale each season. The visitor fee helps to cover the cost of the liability, maintenance, and operation of our facilities.
Q. How many people are included with our campsite fees? A. 2 adults and 2 children (under age 18) are included with the site fees listed. Children 4 and under are free. If you do not have any children camping with you, we will allow a third adult at no additional fee in place of the 2 children. Additional people (adults or children) are at the additional rates listed on our Campsite Rates page or Cabins Rate pages.
Q. Can we put a tent up on our campsite or at our cabin? A. You are allowed a tent for the two children included with your campsite fee, at no additional charge. However, we only allow one camping unit per campsite. So a huge tent for another whole family is not allowed. Another family, requires the purchase of an additional tenting campsite.
Q. Is there a maximum number of people allowed on a campsite or in a cabin? A. We have an 8 person family campsite maximum. Additional families require an additional campsite. And of course our extra person fees apply to all people over the 2 adults and 2 children included in the campsites or cabin rental fees.
Q. Do you provide linens, bedding, & dishes in the cabins? A. We do not provide linens, bedding, or dishes. The complete list of what is in the cabins and what you need to bring is listed in both the cabins section of our brochure, and on cabins page. Please refer to it, and bring whatever items listed there that you'll require for your camping trip.
Q. Do you allow pets? A. Yes, Brookdale is a pet-friendly campground, as long as you abide by our pet policies in our campground rules and you are camping in your own RV or tent. At this time, because of health issues, pets are not permitted at nor in the rental cabins.
Q. If the weather is bad, can I get a rain check for my short notice campsite or cabin cancellation? A. If you camp with us anyway, and it rains, we will give you a rain gage discount (based on measured rain gage amounts) for your next visit! See our discounts page for more information on our rain gage offer.
Q. What happens if I make a reservation and something happens that I can't come? A. If you have a short-notice cancellation (i.e. less than seven days prior to your scheduled arrival date) on a regular rate weekend, you may request the reservation moved to another date at no additional charge, or you may request a rain check to camp some other regular rate (i.e. not holidays or special rate) weekend. All rain checks are at the discretion of management. Only one rain check may be redeemed per visit and rain checks may not be used in conjunction with other discounts, coupons, or free camping offers.
Q. If I reserved a campsite for a holiday weekend and I have to cancel, do I get a refund? A. If you cancel with more than 7 days notice, we refund your money in full, or you can move your reservation to another date (pending availability) at no additional charge. If you cancel a holiday reservation with less than 7 (seven) days notice but with a minimum of 24 hours notice, we will move your reservation to any regular rate (i.e. non-holiday or non-special rate) weekend within this camping season or provide you a rain check. No shows (cancellations not made with a minimum of 24 hours notice) are charged for the entire holiday weekend. Our campsites are in high demand on Holiday Weekends. We've generally turned many other customers away because you had the campsite reserved.
Q. If I reserved a cabin for a holiday weekend and I have to cancel, do I get a refund? A. If you cancel with more than 7 days notice, we refund your money in full or will move your reservation to another weekend at no additional charge. If you cancel your cabin reservation with less than 7 (seven) days notice, we do not move reservations nor do we provide rain checks. People who fail to call and cancel (no shows) are charged for the entire holiday weekend. Our cabins are in high demand. We've generally turned many other customers away because you had the facility reserved.
Q. Are your tenting sites open or wooded? A. We have both open and more wooded primitive tenting sites. T1 & T2 are near a Kimee Creek, T8, T9, & T10 are all near a wood line and are in relatively close proximity to each other, which makes them perfect for multiple families camping together. T13 & T14 are in a more secluded wooded area. T15 is on a secluded island. T3 - T6 are near RV campsites.
Q. Do you have specific sites for tents with utilities or can I place a tent on any RV campsite? A. We have electric and water campsites in a wooded, pine area near our bath house where you care allowed to tent camp, if you desire water and/or electric hookups. You may tent camp on any type of campsites but you are charged by the number of campsite utilities and not by the type of camping unit. (See our Campsite Rates Page).
Q. Do you have shaded campsites for pop-ups? A. We have a variety campsites that provide no shade, provide shade at different times of the day, or are shady all day long! Campsites 101 - 113 are grassy sites that get morning shade and after noon sun, Campsites 102-112 are shaded and grassy, campsites 121 - 129 are shaded and have pine needles, and campsites 120 - 128 are grassy large sites that get morning sun and afternoon shade. All of these sites are designated for tents or pop-ups and small travel trailers (under 27').
Q. Can I put my pop-up on a full hook-up campsite near my friends with a motorhome? A. We do have both primitive tenting sites (no hookups) and electric and water sites that are located near full hook-up campsites. If you request one of those and none are available, then you may ask to be placed on a full hook-up campsite, but you will be charged by that campsite's rate and not by the type of camping unit you're camping in.
Q. We have a pop-up with a sink, are we required to be on a full hook-up campsite to use our sink? A. We do not require that you use a full hook-up campsite. However, the discharging of gray (sink or tub waste water) is illegal in this state. If you are not on a full hook-up campsite, you are by PA law, required to collect and properly dispose of the waste water from your sink. You may use the dump station located down near the main building, at no additional charge to dispose of that waste water. Gray water collection tanks are available for purchase at our camp store if you desire to purchase one.
Q. Do you have open campsites so my satellite system will work? A. Yes, we do have more open campsites (campsite numbers 1, 3, & 5, and numbers 31 through 49).
Q. Do you have campsites long enough that I don't have to unhook my tow car or 5th wheel if I'm just staying overnight? A. Yes we do. Request campsites 40-48 if you want to park a huge motorhome and tow trailer, or 5th wheel without having to unhook! And don't forget to ask for our 10% discount travelers special!
Q. Do you have WIFI? If so, what's the charge? A. Yes, we have a free wifi hotspot at the main building. You may access the internet from our porch, parking lot, the pool area, game room, Rec. Hall, & laundry room. A free wifi hotspot is a wireless internet access point which is available even if our store/office is closed.
Q. Do you have cable TV? A. We're sorry, but at this time, there is only cable TV available on selected seasonal campsites at their charge.
Q. Do you have pull-through campsites with 50 amp service for big rigs? A. Yes we have 30/50 amp service pull through campsites. However, there is an additional fee for use of the 50 amp service. Please see our campsite rates page for details.
Q. Can groups or clubs get a discount, and what is the charge for using your pavilion. A. Our Clubs & Groups Page provides information on discounts for clubs and groups. There is no charge for use of our pavilion. However, the groups or clubs must schedule their use times around our activities and events use of the pavilion.
Q. I did an online reservation, how soon will I hear from someone to confirm my reservation and take my credit card number? A. During our camping season, you'll hear from us generally within 24 hours of submitting your reservation request. During our off season (November - April) it may take longer. Please remember that during the off season we attend RV Shows and the office is closed during our absence. Depending upon travel schedules, it may take several days to process your reservation request. If you have not heard back from us in a reasonable amount of time (by the next week), please contact us via Email or call us at 814-789-4393 and leave us a message that you'd like to make a reservation and we'll get back to you ASAP.
Q. I left a phone message and no one called me back! A. Unfortunately, people leave us messages that we can't understand, the kids are crying in the background, or the dogs are barking, or they forgot to leave a call back number or the best time to reach them. If you haven't received a call back, something is wrong. It is our policy to answer our phone if we can, and to return your call the same day, if possible. Please call us or Email us again. Thank You!
Q. Can I park my boat on my campsite? A. Sorry, but we do not allow boats on your campsite. We have a boat parking area, that you may use at no additional charge!
Q. Do we need a license to fish? A. No license is required to fish! However, all fishing is catch and release! We pay a sport fishing fee to the state of PA, and stock the ponds, so you can enjoy catch and release fishing at our park without the expense of buying a PA fishing license.
Q. Can we fish from paddle boats? A. You are allowed to fish from paddle boats! Life jackets (are provided with the boat rental) and are required while paddle boating.
Q. Can we play in the creek? A. Yes you can. We suggest parental supervision for children, and suggest that you be aware of rain and other potential dangers, but yes, children and pets are often seen wading, catching minnows, or playing in Kimee Creek that babbles through the park.
Q. Can we swim in the ponds? A. We're sorry, but we only allow swimming in our pool. Because of the number of campers fishing, the bottom of the ponds are unfortunately littered with fishing hooks, it would present a safety hazard to swimmers.
Q. Can we gather firewood to use? A. We're sorry, but no you may not. You can bring pre-cut, split firewood from non-quarantined counties in PA only, OR you may purchase firewood from us at the store. Please do not drag wood into our campsites from our wood lots. It is against the law to transport wood from quarantined counties or other states.
Q. Can the kids ride bikes in the park? A. Yes, we allow bicycling on our roadways, but we require all children under 12 to wear a helmet, that they follow all street signs (including stop signs and speed limit). We strongly recommend that all bicyclists wear helmets, but they are not required for anyone 12 and over.
Q. Do you get bears or other dangerous wildlife in your park? A. We have had, from time to time, bears visit our park. Using good hiking, tenting, and camping practices is generally all that is required to protect yourself from unwanted furry friends looking to score an easy meal. By taking your garbage to the dumpster (located near the propane station) at the end of each day, never keeping or storing food in the open, or in or near your your tent, you help to discourage our furry friends from looking for free meals.
Q. What should we do in the event of a weather emergency? A. Follow our emergency plan listed on the back of our campground map. You may seek shelter at our main building, or at the fire house East of the campground if the campground store is closed at the time of the storm.
Q. What should we do if our camping neighbors are being noisy, disruptive, or inappropriate? A. Call or come to the office and report them if it is normal store operating hours. If it is after hours, call our home number listed on the back of the campsite map.
Didn't find answers to your questions? Call us at 814-789-3251 or, Email us!
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© 2001-2015 Brookdale Family Campground All rights reserved worldwide Brookdale Family Campground 25164 State Highway 27 Meadville PA 16335
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